An activation key is a unique key that is used to license your Sapphire. The activation key replaces the serial numbers used in Sapphire v7 and earlier.

A cross-host license allows your Sapphire license to be used across multiple host applications (2 or more), so you don't have to purchase a different license for each host. Please note, the number of available host platforms depends on the type of product...

To install Sapphire for Autodesk: STEP 1: Make sure that you have closed out of all host applications. STEP 2: Download the Sapphire v10 for Autodesk installer from here: Installer link: http://www.genarts.com/support/downloads/sapphire/autodesk [ht...

After you have set up the floating license sever, the next steps are to install the Sapphire plug-ins and the client license. (If you have not set up the license server, make sure to do that first [http://support.genarts.com/Knowledgebase/Article/View/159...

To install Sapphire for Autodesk: STEP 1: Make sure that you have closed out of all host applications. STEP 2: Plug in the dongle. STEP 3: Download the Sapphire v10 for Autodesk installer from here: Installer link: http://www.genarts.com/support/d...

You can use the same activation key on different machines provided you have enough number of fulfillments per activation. For instance, if you have an activation key for one machine, you can only activate it on one machine. If your activation key allows m...

This message indicates that you have reached the maximum number of activations permitted with this key. You can purchase an additional license, or uninstall from another machine and then try again. To free up your activation key, uninstall it from one of ...

To deactivate your activation key, uninstall Sapphire from your machine and select the option to "deactivate your license now" (if you have Internet connection) or "deactivate your license manually using another computer's web browser" (if you do not have...

First you need to uninstall Sapphire, then select the option to deactivate the license to remove the license from your current machine. Then install the software on your new machine and follow the instructions to activate the license.

Go to https://licensing.genarts.com/key-lookup [https://licensing.genarts.com/key-lookup]. Then, paste your activation key and click "Submit".

Open the RLM server's web interface using a browser. From the server machine go to http://localhost:5054 [http://localhost:5054/], on the left side of the main page, select "Status", then, go to the ISV Server table at the bottom of the screen and click "...

Yes, they do. You will need to either update your installer on both your GUI and Burn machines to the most current version, or install an older version.