Latest Updates
Jan
18
Martin Luther King Day 2019
Posted by Amy Wong on 18 January 2019 04:05 PM

Upcoming Office Closure

In observance of Martin Luther King Day, BorisFX/GenArts will be closed on January 21st. Our office will reopen on Tuesday, January 22th.

Please note that all emails and voicemails will be responded to on the next business day. 

 

Boris FX Support

Submit a Ticket: Support Form
Phone: +1 (888) 772-6747

Support Hours:

Monday            (1/21/2018): Closed
Tuesday           (1/22/2018): 9:00 AM - 5:30 PM
Wednesday      (1/23/2018): 9:00 AM - 5:30 PM
Thursday          (1/24/2018): 9:00 AM - 5:30 PM
Friday               (1/25/2018): 9:00 AM - 5:30 PM


Read more »



Jun
12
Please contact us through our support form
Posted by Amy Wong on 12 June 2017 11:31 AM

 

Have a support question not answered by our FAQs? Please contact us through our support form, which you can get to by clicking here.

 

Sincerely,

GenArts Support

 

Support Hours:

Monday - Friday 9:00 a.m. - 5:30 p.m. [EST]


Read more »



Sep
11
Notice about Mac OS X 10.11 "El Capitan"
Posted by Amy Wong on 11 September 2015 01:21 PM

***Notice about Mac OS X 10.11 "El Capitan"***

 

Mac OS X 10.11, also known as "El Capitan" is certified with Sapphire 8 or higher only. It is not compatible with any version of Sapphire prior to Sapphire 8.

 

Please refer to host product developers for El Capitan support, as well.

 

In addition, Mac OS X 10.11, "El Capitan" is not certified for Monsters GT or particleIllusion.


Read more »



Jun
11

***Notice to Monsters GT and particleIllusion Users***

We strongly suggest that you do not update to After Effects CC 2015 as we have not certified support for it with Monsters GT and particleIllusion for After Effects.

 

***Notice regarding Mac OS X 10.11 "El Capitan"***

Mac OS X 10.11, also known as "El Capitan" is not certified for Monsters GT or particleIllusion.


Read more »