Knowledgebase: Licensing
How do I Install my Sapphire and RLM Dongle-Locked License?
Posted by Amy Wong on 23 September 2016 03:28 PM

To install Sapphire for Autodesk:

Step 1: Make sure that you have closed out of all host applications.

Step 2: Plug in the dongle.

Step 3Download the Sapphire v10 for Autodesk installer from here:

Installer link: http://www.genarts.com/support/downloads/sapphire/autodesk

Note the Mac and Linux tabs. (The Sapphire dongle does not work with Linux.)

Step 4: Run the installer and follow the prompts.

Step 5:  During the Sapphire installation process, when you are prompted to license, choose to “Enter an existing RLM license” and copy and paste the license string from your license email.

If you skipped the license installation during the initial installation process, you can follow the instructions below:

On Mac, go to: /Applications/GenArtsSapphireSparks folder and double click on "Install RLM License".
On Linux, go to the Start menu > GenArts Sapphire Sparks > Install RLM License for Sapphire.

Or you can find and directly modify the license file located:

On Mac: /Library/Application Support/GenArts/rlm/SapphireSparks.lic
On Linux: /usr/genarts/rlm/SapphireSparks.lic

Open the file with a text editor and paste in the license string from your license email.

The next time you start up Autodesk, the license should take effect with the dongle.

Note:

  • If the dongle drivers do not automatically detect, you can download them from here:
    http://www.safenet-inc.com/support-downloads/sentinel-drivers/
  • The Sapphire dongle does not work with Linux.
  • You can install Sapphire and the Sapphire license string on to as many systems that you want – you just need to plug the dongle into the system that you want to use to fully activate Sapphire.
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