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Knowledgebase : Sapphire > Sapphire 7 > Sapphire for Autodesk > System Requirements and Diagnostics
   

Where is the diagnostic log file and how do I email it?
The "Help" dialog now has an "email Support" button that takes you to a form. The s_log_extended.text file will automatically be included when using this form. Or The diagnostic log file can be found here: * On Mac, the file is in: /Applications/G...
How do I find my machine ID?
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f). * On Mac, go to System Preferenc...
What host product and operating system versions are supported?
The following are support: * Sapphire v7 for Autodesk F/F/I/S runs on Autodesk Flame, Flint, Inferno and Smoke 2011 / 2012 / 2013 / 2014 on Linux. * Sapphire v7 for Flare only runs on Autodesk Flare 2011 / 2012 / 2013 / 2014 on Linux. * Sapphire v...
Which CUDA capable video cards are supported by my plug-ins' GPU ...
All NVIDIA CUDA GPUs with compute capability 1.3 or later (see https://developer.nvidia.com/cuda-gpus [https://developer.nvidia.com/cuda-gpus]) are supported. This should include all NVIDIA GPUs produced after 2010. Newer cards with more compute cores and...
Will Sapphire use multiple GPUs if I have more then one?
No, Sapphire will only utilize a single CUDA GPU.
All my GPU renders are failing.
A CUDA card is detected (GPU is enabled), but all GPU renders fail immediately. * On Linux, add the following line to /etc/modprobe.conf and then reboot: options myri10ge myri10ge_pat_idx=1
All Sapphire plug-ins give a "CAN NOT LOAD" error.
This can occur if Sapphire plug-ins are not installed properly, or they were copied over from another machine instead of being installed at all. The solution is to just re-install from http://www.genarts.com/support/downloads/sapphire/autodesk [http://www...
One Sapphire plugin aborts when first loaded, although the others...
You may have a corrupt setup file for that spark. Type these commands to a shell, but replace "LensFlare" with the spark name that is not working. (The setupch file only exists in some cases.) % cd /usr/discreet/sparks/sapphire_7 % mv S_LensFlare.spark....
Why do my Sparks cause a crash with the error Assertion '"Panic -...
There is a known bug in the 260.19.29 NVIDIA driver that causes Sapphire to crash in all Autodesk products if Sapphire uses the GPU. The solution is to upgrade your NVIDIA driver to 260.19.44 or later.
I have a virtual machine that I would like to use as a license se...
Please contact our Sales team for information.
How do I know if Sapphire is collecting usage data?
When you run the Sapphire v7 installer, you will be prompted "Would you like to help us improve Sapphire by sending us anonymous usage data periodically?", you can leave the question checked for "yes" or unchecked for "no". If you would like to manually...