SEARCH
Knowledgebase: System Requirements and Diagnostics
Where is the diagnostic log file and how do I email it?
Posted by Victor Lee on 07 February 2014 10:47 AM

The "Help" dialog now has an "email Support" button that takes you to a form. The s_log_extended.text file will automatically be included when using this form.

Or 

The diagnostic log file can be found here:

  • On Mac, the file is in: /Applications/GenArtsSapphireSparks7/config/s_log.text
  • On Linux, the file is in: /usr/discreet/sparks/sapphire_7/s_log.text

Please email the file (s_log.text) as an attachment.

(0 vote(s))
Helpful
Not helpful