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Jun 12 |
Please contact us through our support form
Posted by Amy Wong on 12 June 2017 11:31 AM |
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Have a support question not answered by our FAQs? Please contact us through our support form, which you can get to by clicking here.
Sincerely, Boris FX/GenArts Support
Support Hours: Monday - Friday 9:00 a.m. - 5:30 p.m. [EST] Weekends and Holidays: Support requests will be handled on the next business day. Read more » | |
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Sep 11 |
Notice about Mac OS X 10.11 "El Capitan"
Posted by Amy Wong on 11 September 2015 01:21 PM |
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***Notice about Mac OS X 10.11 "El Capitan"***
Mac OS X 10.11, also known as "El Capitan" is certified with Sapphire 8 or higher only. It is not compatible with any version of Sapphire prior to Sapphire 8.
Please refer to host product developers for El Capitan support, as well.
In addition, Mac OS X 10.11, "El Capitan" is not certified for Monsters GT or particleIllusion. Read more » | |
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Jun 11 |
Notice to Monsters GT and particleIllusion for After Effects Users and particleIllusion, Standalone
Posted by Amy Wong on 11 June 2015 02:59 PM |
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***Notice to Monsters GT and particleIllusion Users*** We strongly suggest that you do not update to After Effects CC 2015 as we have not certified support for it with Monsters GT and particleIllusion for After Effects.
***Notice regarding Mac OS X 10.11 "El Capitan"*** Mac OS X 10.11, also known as "El Capitan" is not certified for Monsters GT or particleIllusion. Read more » | |