Latest Updates
Mar
13
Snow Day - March 14, 2017
Posted by Amy Wong on 13 March 2017 06:40 PM

Upcoming Office Closure

Due to local weather conditions, our Boston office will be closed on Tuesday (March 14th).

We will be working remotely despite the office closure. To ensure the fastest response to your support inquiry, please use our Support Form.

We appreciate your patience during our bout with winter weather.

 

GenArts Support

Submit a Ticket: Support Form


Read more »



Oct
31
Please contact us through our support form
Posted by Amy Wong on 31 October 2016 02:38 PM

 

We are in the process of finishing up a move. If you are having trouble reaching support by phone, please contact us through our support form, which you can get to by clicking here.

 

Sincerely,

GenArts Support

 

Support Hours:

Monday - Friday 9:00 a.m. - 5:30 p.m. [EST]


Read more »



Sep
11
Notice about Mac OS X 10.11 "El Capitan"
Posted by Amy Wong on 11 September 2015 01:21 PM

***Notice about Mac OS X 10.11 "El Capitan"***

 

Mac OS X 10.11, also known as "El Capitan" is certified with Sapphire 8 or higher only. It is not compatible with any version of Sapphire prior to Sapphire 8.

 

Please refer to host product developers for El Capitan support, as well.

 

In addition, Mac OS X 10.11, "El Capitan" is not certified for Monsters GT or particleIllusion.


Read more »



Jun
11

***Notice to Monsters GT and particleIllusion Users***

We strongly suggest that you do not update to After Effects CC 2015 as we have not certified support for it with Monsters GT and particleIllusion for After Effects.

 

***Notice regarding Mac OS X 10.11 "El Capitan"***

Mac OS X 10.11, also known as "El Capitan" is not certified for Monsters GT or particleIllusion.


Read more »