Latest Updates
Nov
20
Thanksgiving 2017
Posted by Amy Wong on 20 November 2017 03:45 PM

Upcoming Office Closure

In observance of Thanksgiving, BorisFX/GenArts will be closed on Thursday and Friday - November 23rd and 24th. Our office will reopen on Monday November 27th. Happy Thanksgiving!


Please note that all emails and voicemails will be responded to on the next business day. 

GenArts Support

Submit a Ticket: Support Form
Phone: +1 (888) 772-6747

Support Hours:

Monday            (11/20/2017): 9:00 AM - 5:30 PM
Tuesday           (11/21/2017): 9:00 AM - 5:30 PM
Wednesday      (11/22/2017): 9:00 AM - 5:30 PM
Thursday          (11/23/2017): Closed
Friday               (11/24/2017): Closed


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Sep
26
Notice on High Sierra
Posted by Amy Wong on 26 September 2017 12:25 PM

Regarding Mac OS 10.13 "High Sierra" Compatibility for Sapphire

MacOS 10.13 "High Sierra" is unsupported at this time

 

Check out announcements from your host applications:

Autodesk:       https://knowledge.autodesk.com/support/flame-products/getting-started/

Avid:               http://avid.force.com/pkb/articles/en_US/Compatibility/macOS-10-13-High-Sierra

Nuke:              https://www.foundry.com/products/nuke/requirements 

After Effects:  https://helpx.adobe.com/ca/after-effects/system-requirements.html

Premiere Pro: https://helpx.adobe.com/premiere-pro/system-requirements.html

 

Notes -- Prior to upgrading to any new operating system version or host application

 - Backup your computer

 - Backup and archive projects and files

 - Make sure your host applications actually support the OS before making any updates

 - Most importantly, never upgrade your operating system and/or host application while in a middle of a project!


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Jun
12
Please contact us through our support form
Posted by Amy Wong on 12 June 2017 11:31 AM

 

Have a support question not answered by our FAQs? Please contact us through our support form, which you can get to by clicking here.

 

Sincerely,

GenArts Support

 

Support Hours:

Monday - Friday 9:00 a.m. - 5:30 p.m. [EST]


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Sep
11
Notice about Mac OS X 10.11 "El Capitan"
Posted by Amy Wong on 11 September 2015 01:21 PM

***Notice about Mac OS X 10.11 "El Capitan"***

 

Mac OS X 10.11, also known as "El Capitan" is certified with Sapphire 8 or higher only. It is not compatible with any version of Sapphire prior to Sapphire 8.

 

Please refer to host product developers for El Capitan support, as well.

 

In addition, Mac OS X 10.11, "El Capitan" is not certified for Monsters GT or particleIllusion.


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Jun
11

***Notice to Monsters GT and particleIllusion Users***

We strongly suggest that you do not update to After Effects CC 2015 as we have not certified support for it with Monsters GT and particleIllusion for After Effects.

 

***Notice regarding Mac OS X 10.11 "El Capitan"***

Mac OS X 10.11, also known as "El Capitan" is not certified for Monsters GT or particleIllusion.


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