Knowledgebase : Sapphire > Sapphire 10 > Sapphire for After Effects and Premiere Pro > System Requirements and Diagnostics
   

The "Help" dialog now has an "email Support" button that takes you to a form. The s_log_extended.text file will automatically be included when using this form. Or The diagnostic log file can be found here: * ON WINDOWS, THE FILE IS IN: C:ProgramData...
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f). * ON WINDOWS, GO TO: the Start m...
The following are supported: WINDOWS HOST HOST VERSION OPERATING SYSTEM AFTER EFFECTS CC 2017 Windows 7 - 10 (64-bit) CC 2015.3 CC 2015 CC 2014 Windows 7 - 8 (64-bit) CC PREMIERE PRO CC 2017 Windows 7 ...
If you install a new host application on your machine, you will need to re-install your plugins afterwards, so the new application can locate them.
All NVIDIA CUDA GPUs with compute capability 2.0 or later (see https://developer.nvidia.com/cuda-gpus [https://developer.nvidia.com/cuda-gpus]) are supported. This should include all NVIDIA GPUs produced after 2010. Newer cards with more compute cores and...
No, Sapphire will only utilize a single CUDA GPU. If you have multiple CUDA-capable GPUs, you can control which one Sapphire uses in the s_config.text file. Change the use_gpu setting from 'Yes' to the desired GPU index (0, 1, etc.). You can verify which...
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To stop Sapphire from collecting usage data, go to the change-usage-collection folder and click on the change-usage-collection application: * On Windows: C:Program FilesGenArtsSapphireAEchange-usage-collectionchange-usage-collection.exe * On Mac: /A...
There are a few reasons. * The Builder plugins (S_Effect and S_Transition) rely on features that are not provided by all hosts, such as the ability to hide/show parameters. We are working with host vendors to provided Builder support where possible. ...