Knowledgebase : Sapphire > Sapphire 9 > Sapphire for Avid AVX Products > System Requirements and Diagnostics
   

The "Help" dialog now has an "email Support" button that takes you to a form. The s_log_extended.text file will automatically be included when using this form. Or The diagnostic log file can be found here: * On Windows, the file is in: C:ProgramData...
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f). * On Windows, go to the Start me...
The following are supported: WINDOWS HOST HOST VERSION OPERATING SYSTEM MEDIA COMPOSER | SYMPHONY / NEWSCUTTER 8* 11 Windows 7 - 8 (64-bit) 7* 10 6 9 MAC HOST HOST VERSION OPERATING SYSTEM MEDIA ...
If you install a new host application on your machine, you will need to re-install your plugins afterwards, so the new application can locate them.
All NVIDIA CUDA GPUs with compute capability 2.0 or later (see https://developer.nvidia.com/cuda-gpus [https://developer.nvidia.com/cuda-gpus]) are supported. This should include all NVIDIA GPUs produced after 2010. Newer cards with more compute cores and...
No, Sapphire will only utilize a single CUDA GPU. If you have multiple CUDA-capable GPUs, you can control which one Sapphire uses in the s_config.text file. Change the use_gpu setting from 'Yes' to the desired GPU index (0, 1, etc.). You can verify which...
The solution is to render only the topmost track containing Sapphire effects. If you render any lower track first, or all tracks together, you may get incorrect results depending on the order Avid happens to process them. When you render only the topmost ...
Make sure you are running Sapphire 6.041 or later. Update the Sentinel Frameworks by doing the following: * untar /Applications/GenArtsSapphireAVX/config/SentinelFrameworks.tar.gz * Go to /Library/Frameworks/ * Move Sentinel.framework to Sentinel...
You can find and download the Sentinel drivers from here: http://www.safenet-inc.com/support-downloads/sentinel-drivers/ [http://www.safenet-inc.com/support-downloads/sentinel-drivers/]
Please contact our Sales team for information.
When you run the Sapphire v9 installer, you will be prompted "Would you like to help us improve Sapphire by sending us anonymous usage data periodically?", you can leave the question checked for "yes" or unchecked for "no". If you would like to manually ...
There are a few reasons. * The Builder plugins (S_Effect and S_Transition) rely on features that are not provided by all hosts, such as the ability to hide/show parameters. We are working with host vendors to provided Builder support where possible. ...