Knowledgebase : Sapphire > Sapphire 9 > Sapphire for Autodesk > System Requirements and Diagnostics
   

The "Help" dialog now has an "email Support" button that takes you to a form. The s_log_extended.text file will automatically be included when using this form. Or The diagnostic log file can be found here: * On Mac, the file is in: /Applications/Ge...
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f). * On Mac, go to System Preferenc...
The following are support: MAC HOST HOST VERSION OPERATING SYSTEM FLAME ASSIST 2016 Mac OS X 10.8 - 10.10 (64-bit) 2015 SMOKE ON MAC 2016 Mac OS X 10.8 - 10.10 (64-bit) 2015 SP2* 2013 LINUX HOST HO...
If you install a new host application on your machine, you will need to re-install your plugins afterwards, so the new application can locate them.
All NVIDIA CUDA GPUs with compute capability 2.0 or later (see https://developer.nvidia.com/cuda-gpus [https://developer.nvidia.com/cuda-gpus]) are supported. This should include all NVIDIA GPUs produced after 2010. Newer cards with more compute cores and...
No, Sapphire will only utilize a single CUDA GPU. If you have multiple CUDA-capable GPUs, you can control which one Sapphire uses in the s_config.text file. Change the use_gpu setting from 'Yes' to the desired GPU index (0, 1, etc.). You can verify whic...
A CUDA card is detected (GPU is enabled), but all GPU renders fail immediately. * On Linux, add the following line to /etc/modprobe.conf and then reboot: options myri10ge myri10ge_pat_idx=1
This can occur if Sapphire plugins are not installed properly, or they were copied over from another machine instead of being installed at all. The solution is to just re-install from http://www.genarts.com/support/downloads/sapphire/autodesk [http://www....
You may have a corrupt setup file for that spark. Type these commands to a shell, but replace "LensFlare" with the spark name that is not working. (The setupch file only exists in some cases.) % cd /usr/discreet/sparks/sapphire_9 % mv S_LensFlare.spark....
There is a known bug in the 260.19.29 NVIDIA driver that causes Sapphire to crash in all Autodesk products if Sapphire uses the GPU. The solution is to upgrade your NVIDIA driver to 260.19.44 or later.
Please contact our Sales team for information.
When you run the Sapphire v9 installer, you will be prompted "Would you like to help us improve Sapphire by sending us anonymous usage data periodically?", you can leave the question checked for "yes" or unchecked for "no". If you would like to manually ...
There are a few reasons. * The Builder plugins (S_Effect and S_Transition) rely on features that are not provided by all hosts, such as the ability to hide/show parameters. We are working with host vendors to provided Builder support where possible. ...