SEARCH
Knowledgebase : Sapphire > Sapphire 7 > Sapphire for Final Cut Pro and FxPlug API products > System Requirements and Diagnostics
   

Where is the diagnostic log file and how do I email it?
The "Help" dialog now has an "email Support" button that takes you to a form. The s_log_extended.text file will automatically be included when using this form. Or The diagnostic log file can be found here: * On Mac, the file is in: /Applications/G...
How do I find my machine ID?
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f). * On Windows, go to the Start me...
What host product and operating system versions are supported?
The following are support: * Final Cut Pro 6.0 and 7.0 running on Mac OS X 10.6.8, 10.7 and 10.8. * Final Cut Express 4.0 running on Mac OS X 10.6.8 and 10.7. * Motion 3.0.2 and 4.0 running on Mac OS X S 10.6.8, 10.7 and 10.8.
What host applications will my license work on?
Your license works with Final Cut Express, Final Cut Pro, Motion, After Effects and Premiere Pro. (Click here [http://www.genarts.com/software/sapphire/final-cut#compatibility] for a list of compatible host product versions.) * If you want to run Fina...
Which CUDA capable video cards are supported by my plug-ins' GPU ...
All NVIDIA CUDA GPUs with compute capability 1.3 or later (see https://developer.nvidia.com/cuda-gpus [https://developer.nvidia.com/cuda-gpus]) are supported. This should include all NVIDIA GPUs produced after 2010. Newer cards with more compute cores and...
Will Sapphire use multiple GPUs if I have more then one?
No, Sapphire will only utilize a single CUDA GPU.
Does the FxPlug version of LensFlare support 3D mode like the AE ...
No. 3D Lens flares only work in After Effect's 3D compositing environment.
Why does Sapphire sometimes take a really long time to start on m...
There is a bug in the NVIDIA driver that can cause it to take awhile to alert Sapphire that Final Cut is using all of the graphics memory. If you are experiencing this regularly, you can disable CUDA in the Sapphire s_config.text file [link] by setting th...
On FCP, the plugin effect is cut off at the edge of the layer.
If a plugin is applied to an FCP layer that is smaller than the final output, the plugin will still only affect the area within that layer's size, and sometimes appear to be cut off. To extend the effect beyond the edges, just make a nest from the layer a...
I have a virtual machine that I would like to use as a license se...
Please contact our Sales team for information.
How do I know if Sapphire is collecting usage data?
When you run the Sapphire v7 installer, you will be prompted "Would you like to help us improve Sapphire by sending us anonymous usage data periodically?", you can leave the question checked for "yes" or unchecked for "no". If you would like to manually...