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Knowledgebase : > Sapphire for Avid AVX Products > System Requirements and Diagnostics
   

Where is the diagnostic log file and how do I email it?
The diagnostic log file can be found here: * On Windows, the file is in: C:Program Files(x86)GenArtsSapphireAVXs_log.text * On Mac, the file is in: /Applications/GenArtsSapphireAVX/config/s_log.text Please email the file (s_log.text) as an attachme...
How do I find my machine ID?
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f). * On Windows, go to the Start me...
What host product and operating system versions are supported?
The following are supported: * DS, DS Nitris, DS/Symphony running on Windows 7. * Adrenaline, Media Composer, Mojo DX, NewsCutter, Nitris DX, Symphony Nitris, Xpress running on Windows XP, Vista, or 7 and Mac OS X 10.7. * XpressPro, XpressDV runni...
What host applications will my license work on?
Your plug-ins will run on: * DS, DS Nitris, DS/Symphony: All Avid products * Adrenaline, Media Composer, Mojo DX, NewsCutter, Nitris DX, Symphony Nitris, Xpress: All Avid products, except for DS, DS Nitris and DS/Symphony * XpressPro, XpressDV: On...
Which CUDA capable video cards are supported by my plug-ins' GPU ...
All NVIDIA CUDA GPUs with compute capability 1.3 or later (see https://developer.nvidia.com/cuda-gpus [https://developer.nvidia.com/cuda-gpus]) are supported. This should include all NVIDIA GPUs produced after 2010. Newer cards with more compute cores and...
When rendering multiple tracks with Sapphire effects, the results...
The solution is to render only the topmost track containing Sapphire effects. If you render any lower track first, or all tracks together, you may get incorrect results depending on the order Avid happens to process them. When you render only the topmost ...
My Sapphire dongle licenses are not working with Media Composer 6...
Make sure you are running Sapphire 6.041 or later. Update the Sentinel Frameworks by doing the following: * untar /Applications/GenArtsSapphireAVX/config/SentinelFrameworks.tar.gz * Go to /Library/Frameworks/ * Move Sentinel.framework to Sentinel...
Where can I download the Sentinel drivers for my dongle?
You can find and download the Sentinel drivers from here: http://www.safenet-inc.com/support-downloads/sentinel-drivers/ [http://www.safenet-inc.com/support-downloads/sentinel-drivers/]