The "Help" dialog now has an "email Support" button that takes you to
a form. The s_log_extended.text file will automatically be included
when using this form.
Or
The diagnostic log file can be found here:
* On Mac, the file is in:
/Applications/G...
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers
and letters A-F. You may see the pairs un-separated (d312a930bc7f),
separated by colons (d3:12:a9:30:bc:7f) or separated by dashes
(d3-12-a9-30-bc-7f).
* On Mac, go to System Preferenc...
The following are support:
MAC
HOST
HOST VERSION
OPERATING SYSTEM
FLAME ASSIST
2016
Mac OS X 10.8 - 10.10
2015
SMOKE ON MAC
2015 SP2*
Mac OS X 10.8 - 10.10
2013
LINUX
HOST
HOST VERSION
OPERATING SYS...
If you install a new host application on your machine, you will need
to re-install your plugins afterwards, so the new application can
locate them.
All NVIDIA CUDA GPUs with compute capability 1.3 or later (see
https://developer.nvidia.com/cuda-gpus
[https://developer.nvidia.com/cuda-gpus]) are supported. This should
include all NVIDIA GPUs produced after 2010. Newer cards with more
compute cores and...
No, Sapphire will only utilize a single CUDA GPU.
A CUDA card is detected (GPU is enabled), but all GPU renders fail
immediately.
* On Linux, add the following line to /etc/modprobe.conf and then
reboot: options myri10ge myri10ge_pat_idx=1
This can occur if Sapphire plugins are not installed properly, or they
were copied over from another machine instead of being installed at
all. The solution is to just re-install from
http://www.genarts.com/support/downloads/sapphire/autodesk
[http://www....
You may have a corrupt setup file for that spark. Type these commands
to a shell, but replace "LensFlare" with the spark name that is not
working. (The setupch file only exists in some cases.)
% cd /usr/discreet/sparks/sapphire_8
% mv S_LensFlare.spark....
There is a known bug in the 260.19.29 NVIDIA driver that causes
Sapphire to crash in all Autodesk products if Sapphire uses the GPU.
The solution is to upgrade your NVIDIA driver to 260.19.44 or later.
Please contact our Sales team for information.
When you run the Sapphire v8 installer, you will be prompted "Would
you like to help us improve Sapphire by sending us anonymous usage
data periodically?", you can leave the question checked for "yes" or
unchecked for "no".
If you would like to manually...
There are a few reasons.
* The Builder plugins (S_Effect and S_Transition) rely on features
that are not provided by all hosts, such as the ability to hide/show
parameters. We are working with host vendors to provided Builder
support where possible.
...