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Knowledgebase : Legacy Products > Sapphire Edge > Sapphire Edge for Sony Vegas Pro > System Requirements and Diagnostics
   

Where can I find my diagnostics log file and how do I email it?
The diagnostics log file can be found here: * On Windows, in the following location: C:/Program Files(x86)/GenArts/SapphireEdgeAE/s_log.text Please email the file (s_log.text) as an attachment.
How do I find my machine ID?
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f). * On Windows: Open a terminal wi...
What host product and operating system versions are supported?
The following are supported: * Sony Vegas Pro version 11 and 12 (32-bit or 64-bit) running on Windows XP, Vista, or 7. * Sony Vegas Movie Studio HD version 11 and 12 (32-bit or 64-bit) running on Windows XP, Vista, or 7. We are not currently suppor...
Which CUDA capable video cards are supported by my plug-ins' GPU ...
All NVIDIA CUDA GPUs with compute capability 1.3 or later (see https://developer.nvidia.com/cuda-gpus [https://developer.nvidia.com/cuda-gpus]) are supported. This should include all NVIDIA GPUs produced after 2010. Newer cards with more compute cores and...