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Knowledgebase : Legacy Products > Sapphire Edge > Sapphire Edge for After Effects and Premiere Pro > System Requirements and Diagnostics
   

Where can I find my diagnostics log file and how do I email it?
The diagnostics log file can be found here: * On Windows, the file is in: C:/Program Files(x86)/GenArts/SapphireEdgeAE/s_log.text * On Mac, the file is in: /Applications/GenArtsSapphireEdgeAE/config/s_log.text ​Please email the file (s_log.text) as...
How do I find my machine ID?
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f). * On Windows: Open a terminal wi...
What host product and operating system versions are supported?
The following are supported: * Adobe After Effects CS4 / CS5 / CS5.5 / CS6 running on Windows Vista, or 7 and Mac OS X 10.6.8, 10.7 and 10.8. * Adobe Premiere Pro CS4 / CS5 / CS5.5 / CS6 running on Windows Vista, or 7 and Mac OS X 10.6.8, 10.7 and 1...
Which CUDA capable video cards are supported by my plug-ins' GPU ...
All NVIDIA CUDA GPUs with compute capability 1.3 or later (see https://developer.nvidia.com/cuda-gpus [https://developer.nvidia.com/cuda-gpus]) are supported. This should include all NVIDIA GPUs produced after 2010. Newer cards with more compute cores and...
Will Sapphire Edge be supported on more host platforms later on?
We currently cannot comment on future product release but, as always, we'd love to get your feedback and feature requests.