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Knowledgebase : Sapphire > Sapphire 7 > Sapphire for After Effects and Premiere Pro > System Requirements and Diagnostics
   

Where is the diagnostic log file and how do I email it?
The "Help" dialog now has an "email Support" button that takes you to a form. The s_log_extended.text file will automatically be included when using this form. Or The diagnostic log file can be found here: * On Windows, the file is in: C:Program F...
How do I find my machine ID?
Your machine ID is your Ethernet ID/MAC address: 6 pairs of numbers and letters A-F. You may see the pairs un-separated (d312a930bc7f), separated by colons (d3:12:a9:30:bc:7f) or separated by dashes (d3-12-a9-30-bc-7f). * On Windows, go to the Start me...
What host product and operating system versions are supported?
The following are supported: * Adobe After Effects CS5 / CS5.5 / CS6 / CC running on Windows Vista, 7, 8 and Mac OS X 10.6.8, 10.7, 10.8 and 10.9. * Adobe Premiere Pro CS5 / CS5.5 / CS6 / CC running on Windows Vista, 7, 8 and Mac OS X 10.6.8, 10.7, ...
What host applications will my license work on?
Your license works with Final Cut Express, Final Cut Pro, Motion, After Effects, Premiere Pro and Quantel Synapse. * If you want to run Sapphire in Final Cut Express, Final Cut Pro or Motion, you will need to download the "Final Cut Pro and compatible...
Which CUDA capable video cards are supported by my plug-ins' GPU ...
All NVIDIA CUDA GPUs with compute capability 1.3 or later (see https://developer.nvidia.com/cuda-gpus [https://developer.nvidia.com/cuda-gpus]) are supported. This should include all NVIDIA GPUs produced after 2010. Newer cards with more compute cores and...
Will Sapphire use multiple GPUs if I have more then one?
No, Sapphire will only utilize a single CUDA GPU.
I have a virtual machine that I would like to use as a license se...
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How do I know if Sapphire is collecting usage data?
When you run the Sapphire v7 installer, you will be prompted "Would you like to help us improve Sapphire by sending us anonymous usage data periodically?", you can leave the question checked for "yes" or unchecked for "no". If you would like to manually...