Check that the date on your computer is correct for both server and client.

Make sure the Ethernet ID in your license correctly matches that of your license server machine. Run the following command on your license server machine to find the Ethernet ID that RLM is expecting:

• On Windows: "c:\Program Files(x86)\GenArts\rlm\rlmutil.exe" rlmhostid ether 
• On Mac: "/Library/Application Support/GenArts/rlm/rlmutil" rlmhostid ether
• On Linux:  "/usr/genarts/SapphireOFX/rlm/rlmutil"  rlmhostid ether

Then make sure the Ethernet ID in your server license file matches. The Ethernet ID is just after the hostname in the HOST line of the license. If they differ, please let us know the correct Ethernet ID through our support form so we can regenerate your license.

Make sure the hostname in your license files correctly matches that of your license server machine. Run the following command on your license server machine to find the hostname that RLM is expecting:

• On Windows: "c:\Program Files\GenArts\rlm\rlmutil.exe" rlmhostid host 
• On Mac: "/Library/Application Support/genarts/rlm/rlmutil" rlmhostid host 
• On Linux:  "/usr/genarts/SapphireOFX/rlm/rlmutil"  rlmhostid host

Then make sure the hostname in your server license file matches that. If they differ, either correct the name in the license files, or use the license server IP address instead. (If you instead need to change the host ID, then click here to submit a request to our Support team.)