Where is the diagnostic log file and how do I email it?
Posted by Amy Wong on 27 September 2016 10:22 AM

The "Help" dialog now has an "email Support" button that takes you to a form. The s_log_extended.text file will automatically be included when using this form.


The diagnostic log file can be found here:

  • On Windows, the file is in: C:\ProgramData\GenArts\SapphireOFX\s_log.text
  • On Mac, the file is in: /Applications/GenArtsSapphireOFX/config/s_log.text
  • On Linux, the file is in: /usr/genarts/SapphireOFX/s_log.text
  • On Baselight, the file is in: /tmp/s_log.text or /usr/genarts/SapphireOFX/s_log.text

Please email the file (s_log.text) as an attachment.

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