Where is the diagnostic log file and how do I email it?

Knowledgebase

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Knowledgebase: System Requirements and Diagnostics

Posted by Amy Wong on 26 September 2016 04:54 PM

The "Help" dialog now has an "email Support" button that takes you to a form. The s_log_extended.text file will automatically be included when using this form.

Or

The diagnostic log file can be found here:

On Mac, the file is in: /Applications/GenArtsSapphireSparks10/config/s_log.text
On Linux, the file is in: /usr/discreet/sparks/sapphire_10/s_log.text

Please email the file (s_log.text) as an attachment.

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